Enquiry Management for a Service Business
Professional ServicesBusiness Challenge
Enquiries arriving through multiple channels were being tracked manually, leading to slow follow-ups and lost opportunities.
Our Solution
A centralised lead management system with structured enquiry capture, owner assignment and follow-up status tracking.
Technology
Laravel, MySQL, JavaScript, responsive web interface.
Implementation
Requirement mapping, workflow design, development, internal testing and staged rollout with team onboarding.
Result
Verified performance metrics to be published upon client approval.